Roseau, Dominica, February 24, 2025 – The Dominica Hospitals Authority announces the addition of two new members of staff to augment its human resource capacity. Ms. Trisha Scotland was recently appointed as the new Quality Manager and Ms. Carolla Belle as the Accreditation Coordinator.
These appointments come at a crucial time as we intensify our focus on improving the quality of care we deliver to our patients and working towards achieving international accreditation standards.
Ms. Scotland brings over a decade of experience in public health and health education from her role as Environmental Health Officer and Health Educator at the Ministry of Health, Wellness and Social Services. During her tenure, Ms. Scotland supported the strategic focus of the Ministry in ensuring health standards and educating communities on public health best practices. Ms. Scotland holds a Bachelor of Science in Public Health, a Master of Science in Public Health Nutrition and a Master of Business Administration (MBA).
In this new role, Ms. Scotland aims to implement a robust quality management system, ensuring the highest standards of performance and patient satisfaction. Ms. Scotland noted, “My goal is to foster a culture of continuous improvement while prioritizing our commitment to serving the community with integrity and excellence.”
Among many other duties, the Quality Manager is responsible for receiving patients’ complaints, investigating and bringing resolution to the determined problem where necessary, and elevating the overall patient experience.
The new Accreditation Coordinator, Ms. Carolla Belle, holds a BSc and Master’s degree in Psychology and Measurement and Evaluation, respectively. Ms. Belle brings to the position 17 years of research and policy development in the education and health sectors in the USA and Germany. Ms. Belle has a deep appreciation for evidence-based practices and a keen eye for detail.
Among her responsibilities, Ms. Belle is expected to evaluate existing standards, guide policy development and implementation, and administer evidence-based assessments while using the resulting data to inform best practices.
The DHA community warmly welcomes Ms. Trisha Scotland and Ms. Carolla Belle and supports them as they work towards providing the exceptional care patients deserve.
