Role Specification
Job Title Back of House (BOH) Supervisor
| Job summary | We are looking for an experienced and passionate back of house supervisor to help us launch the Water’s Edge, which is expected to be a premier fast casual dining venue on Borough’s Square in Portsmouth. The ideal candidate for this position has previous experience preparing Dominican cuisine, enjoys working in a busy kitchen environment and is capable of giving direction well and multi-tasking effectively. |
| Responsibilities | Food Preparation & PresentationPrepare and maintain standard recipe cards and cooking standards for menu items that are prepared in the kitchen.Ensure that all food and products are consistently prepared according to the kitchen’s recipes and cooking standards.Prepare and maintain ingredient specifications for all recipes or finished items. OperationsEstablish and maintain kitchen-operating procedures.Work with the Water’s Edge Manager to plan and price menu items, adjusting for seasonalavailability.Order all ingredients according to predetermined ingredient specifications and in correctunit count and condition.Ensure deliveries are received in accordance with the kitchen’s procedures.Maintain accurate inventory records and conduct full weekly inventory count.Control food cost and usage by following proper requisition of ingredients from storageareas, ingredient storage procedures, standard recipes and waste control.Ensure that all equipment is kept clean and kept in excellent working condition throughpersonal inspection and by following preventative maintenance schedules.Prepare all required paperwork in an organized and timely manner. Staff SupervisionProvide orientation and training in company policies and kitchen procedures.Supervise kitchen personnel and administer prompt, fair and consistent corrective actionfor any and all violations of kitchen policies and procedures.Oversee the use and safe operation of all kitchen equipment and utensils, providingtraining as necessary.Monitor staff adherence to cleanliness and sanitation requirements. Customer ServiceRespond personally to customer questions and complaints.Fill in where needed to ensure customer service standards and efficient operations. Health & SafetyMaintain appropriate cleaning schedules for kitchen floors, walls, combi ovens, hoods,other equipment and food storage areas.Check and maintain proper food holding and refrigeration temperatures.Follow safety procedures, including first aid, CPR, lifting and carrying objects and handlinghazardous materials. |
| Skills, Experience, Knowledge and Qualifications | A minimum of 5 years of experience in varied kitchen positions.At least 6 months experience as a back of house supervisor.Ability to work flexible hours, including nights, weekends and holidays.Excellent interpersonal skills to facilitate customer service and staff supervisionCooperation and team leading skills.Resilience to thrive under pressure in a fast-paced environmentProblem-solving ability, to resolve issues as they arise.Good business awareness for achieving successful performance.Awareness of hygiene, and health and safety regulations.Be able to reach, bend, stoop and frequently lift up to 50 pounds.Ability to work in a standing position for long periods of time |
Role Specification
Job Title Front of House (FOH) Supervisor
Job summary We are about to launch the Water’s Edge as a premier fast casual dining venue on Borough’s Square in Portsmouth and need an experienced and energetic front of house supervisor. The ideal candidate in this position must thrive in a dynamic environment, maintain a courteous demeanour with customers, and make effective use of quiet periods. Responsibilities Food Preparation & PresentationPrepare and maintain standard recipe cards and cooking standards for menu items that are not kitchen prepared.Establish serving and portioning standards.Ensure that all products are consistently prepared and served according to the establishedrecipes and standards.Oversee the overall presentation of food, including arranging display cabinets in anappealing manner.OperationsOrder all ingredients according to predetermined ingredient specifications and in correct unit count and condition.Ensure deliveries are received in accordance with the Water’s Edge’s procedures.Maintain accurate inventory records and conduct full weekly inventory count.Control food cost and usage by following proper requisition of ingredients from storageareas, ingredient storage procedures, standard recipes and waste control.Ensure that all equipment is kept in excellent working condition through personalinspection and by following the preventative maintenance schedules.Staff SupervisionSupervise staff and administer prompt, fair and consistent corrective action for any and all violations of Water’s Edge’s procedures.Oversee the use and safe operation of all Water’s Edge equipment and utensils, providing training as necessary.Monitor staff adherence to cleanliness and sanitation requirements. Customer ServiceMeet and greet customers, organise table reservations, oversee delivery service and offeradvice about menu choices.Be an ambassador and role model of service excellence.Keep the front of house organized, clean, attractive and inviting for customers.Respond personally to customer questions and complaints. Health & SafetyMaintain appropriate cleaning schedules for Water’s Edge floors, walls, equipment andfood storage areas.Oversee cleanliness of physical food and beverage area, paying special attention topossible health hazards and safety violations.Check and maintain proper food holding and refrigeration temperature.Follow safety procedures, including first aid, CPR, lifting and carrying objects and handlinghazardous materials.Cash Handling• Operate an EPOS till and follow established cash handling procedures. Skills, Experience, Knowledge and Qualifications A minimum of 5 years of experience in varied food service positions.At least 6 months experience as a front of house supervisor.Ability to work flexible hours, including nights, weekends and holidays.Excellent interpersonal skills to facilitate customer service and staff supervisionCooperation and team leading skillsResilience to thrive under pressure in a fast-paced environmentProblem-solving ability, to resolve issues as they ariseGood business awareness for achieving successful performanceAwareness of hygiene, and health and safety regulations.Proficiency with point-of-sale softwareAbility to work in a standing position for long periods of time 
