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We’re Hiring: Technical Support Personnel – Foodhub Grenada

EmoNews Contributor
September 5, 2025

Foodhub is a fast-growing global SAAS platform serving restaurants and takeaways across the UK, Caribbean, and beyond. Our Grenada Success Centre is expanding, and we’re looking for a Technical Support Personnel to join our team.

If you’re passionate about technology, love solving problems, and thrive in a customer-focused environment, this role is for you.

🔧 Key Responsibilities

  • Provide technical support for internal staff and remote teams (Grenada, UK, Chennai, and other markets).
  • Diagnose and resolve hardware, software, and network issues.
  • Manage and respond to support tickets via Zoho Desk (or other ticketing systems).
  • Support user access and device management (Microsoft 365, Intune, Entra ID).
  • Assist with remote monitoring, backups, and cloud platforms (Azure, Wasabi, etc.).
  • Troubleshoot network connectivity issues (Wi-Fi, VPN, DNS).
  • Escalate complex issues to senior IT or infrastructure teams as required.
  • Document troubleshooting steps and contribute to the internal knowledge base.
  • Provide excellent customer service with timely and clear communication.

📌 Qualifications

  • Degree or diploma in IT, Computer Science, or related field (or equivalent work experience).
  • 1–2 years’ experience in a technical support/helpdesk role.
  • Proficiency in Windows OS, Microsoft 365, and basic networking concepts (TCP/IP, DNS, VPN).
  • Familiarity with ticketing systems (Zoho Desk, Zendesk, Jira, ServiceNow).
  • Experience troubleshooting hardware, software, and network issues.
  • Strong communication and problem-solving skills.
  • Ability to work flexible shifts, including evenings and weekends.
  • Industry certifications such as CompTIA A+, Microsoft Certified, or ITIL are a plus.

⭐ Nice-to-Have Skills

  • Experience with remote management tools (RMM, Intune, Hyper-V).
  • Knowledge of automation/chatbot systems.
  • Basic scripting (PowerShell, Python) for automation tasks.

🌍 Why Join Foodhub?

  • Be part of a global SaaS leader with a growing footprint in Grenada.
  • Opportunities for training and career growth across IT and customer service.
  • Collaborative and supportive team culture.
  • Competitive salary and benefits package.
  • Exposure to cutting-edge technology in cloud and automation.

All applications can be sent via email to grenada@foodhub.com

Foodhub is a fast-growing global SAAS platform serving restaurants and takeaways across the UK, Caribbean, and beyond. Our Grenada Success Centre is expanding, and we’re looking for a Technical Support Personnel to join our team.

If you’re passionate about technology, love solving problems, and thrive in a customer-focused environment, this role is for you.

🔧 Key Responsibilities

  • Provide technical support for internal staff and remote teams (Grenada, UK, Chennai, and other markets).
  • Diagnose and resolve hardware, software, and network issues.
  • Manage and respond to support tickets via Zoho Desk (or other ticketing systems).
  • Support user access and device management (Microsoft 365, Intune, Entra ID).
  • Assist with remote monitoring, backups, and cloud platforms (Azure, Wasabi, etc.).
  • Troubleshoot network connectivity issues (Wi-Fi, VPN, DNS).
  • Escalate complex issues to senior IT or infrastructure teams as required.
  • Document troubleshooting steps and contribute to the internal knowledge base.
  • Provide excellent customer service with timely and clear communication.

📌 Qualifications

  • Degree or diploma in IT, Computer Science, or related field (or equivalent work experience).
  • 1–2 years’ experience in a technical support/helpdesk role.
  • Proficiency in Windows OS, Microsoft 365, and basic networking concepts (TCP/IP, DNS, VPN).
  • Familiarity with ticketing systems (Zoho Desk, Zendesk, Jira, ServiceNow).
  • Experience troubleshooting hardware, software, and network issues.
  • Strong communication and problem-solving skills.
  • Ability to work flexible shifts, including evenings and weekends.
  • Industry certifications such as CompTIA A+, Microsoft Certified, or ITIL are a plus.

⭐ Nice-to-Have Skills

  • Experience with remote management tools (RMM, Intune, Hyper-V).
  • Knowledge of automation/chatbot systems.
  • Basic scripting (PowerShell, Python) for automation tasks.

🌍 Why Join Foodhub?

  • Be part of a global SaaS leader with a growing footprint in Grenada.
  • Opportunities for training and career growth across IT and customer service.
  • Collaborative and supportive team culture.
  • Competitive salary and benefits package.
  • Exposure to cutting-edge technology in cloud and automation.

All applications can be sent via email to grenada@foodhub.com

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It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy.

The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making

The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy.

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