Flow Dominica wishes to advise that all Flow TV customers will receive a 12% rebate on their TV service following the recent regional service disruption.

The issue, which began around 2:00 PM on Saturday, June 14, was caused by a commercial power failure at one of Flow’s key regional network facilities in Curaçao. Due to the interconnected nature of our infrastructure, this event triggered technical failures impacting TV services in Dominica and several other Caribbean markets.

The 12% rebate will be automatically applied to upcoming bills for all Flow TV customers – including those not directly affected.

As an a added gesture of appreciation, we have unlocked over 40 premium channels for free viewing through July 2nd as a small token of gratitude for our customers’ patience and support.

We understand how essential TV services are to your daily life and sincerely apologize for the inconvenience caused by the disruption. Our teams continue to reinforce and enhance our infrastructure to prevent future interruptions and ensure a more reliable experience.

At Flow, we remain committed to keeping you connected, informed, and supported.

We Connect. We Care. We Commit.