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The National Co-operative Credit Union (NCCU) Ltd invites applications from suitably qualified applicants for the position of Chief Operations Officer (COO).
The COO will be responsible for leading NCCU’s Credit and Lending, Facilities, Branch Operations, and Marketing Departments, aligning operational activities with the organization’s strategic objectives and ensuring seamless, efficient service delivery. The successful candidate will play a pivotal role in developing operational strategies, supporting innovation and digital transformation, and providing effective leadership to department Managers.
This is a contractual position reporting directly to the Chief Executive Officer (CEO).
1.Assist in the implementation of NCCU’s 2024–2027 Strategic Plan.
2.Lead and manage the operations of Branches, Marketing, Facilities and Credit and Lending Departments to ensure service excellence and operational efficiency.
3.Develop and implement operational strategies, annual work plans, budgets, and performance metrics in alignment with NCCU’s mission and strategic goals.
4.Drive innovation, digital transformation, and continuous process improvement across departments.
5.Monitor key operational and financial performance indicators and ensure compliance with regulatory requirements and internal policies.
6.Analyze operational reports and Branch performance and advise the CEO on strategic adjustments and improvements.
7.Oversee the development and optimization of business processes, policies, and cost-sharing frameworks to enhance service quality and organizational effectiveness.
8.Lead, mentor, and evaluate Department Managers and departmental staff to maintain a high-performing and motivated workforce.
9.Ensure that the roles, responsibilities, and accountability of direct reports are clearly defined and understood.
10.Prepare timely and accurate reports on departmental operations for submission to the CEO.
11.Uphold cooperative values and promote a culture of excellence, accountability, and service across all operational areas.
All interested applicants should submit applications under confidential cover, along with the names of two (2) references to:
The Human Resource Manager
National Co-operative Credit Union Ltd
31 – 37 Independence Street
P O Box 175
Roseau, Comm. of Dominica
DEADLINE FOR RECEIPT OF APPLICATIONS IS FRIDAY,27TH JUNE, 2025 AT 4:00PM.
The National Co-operative Credit Union (NCCU) Ltd invites applications from suitably qualified applicants for the position of Chief Operations Officer (COO).
The COO will be responsible for leading NCCU’s Credit and Lending, Facilities, Branch Operations, and Marketing Departments, aligning operational activities with the organization’s strategic objectives and ensuring seamless, efficient service delivery. The successful candidate will play a pivotal role in developing operational strategies, supporting innovation and digital transformation, and providing effective leadership to department Managers.
This is a contractual position reporting directly to the Chief Executive Officer (CEO).
1.Assist in the implementation of NCCU’s 2024–2027 Strategic Plan.
2.Lead and manage the operations of Branches, Marketing, Facilities and Credit and Lending Departments to ensure service excellence and operational efficiency.
3.Develop and implement operational strategies, annual work plans, budgets, and performance metrics in alignment with NCCU’s mission and strategic goals.
4.Drive innovation, digital transformation, and continuous process improvement across departments.
5.Monitor key operational and financial performance indicators and ensure compliance with regulatory requirements and internal policies.
6.Analyze operational reports and Branch performance and advise the CEO on strategic adjustments and improvements.
7.Oversee the development and optimization of business processes, policies, and cost-sharing frameworks to enhance service quality and organizational effectiveness.
8.Lead, mentor, and evaluate Department Managers and departmental staff to maintain a high-performing and motivated workforce.
9.Ensure that the roles, responsibilities, and accountability of direct reports are clearly defined and understood.
10.Prepare timely and accurate reports on departmental operations for submission to the CEO.
11.Uphold cooperative values and promote a culture of excellence, accountability, and service across all operational areas.
All interested applicants should submit applications under confidential cover, along with the names of two (2) references to:
The Human Resource Manager
National Co-operative Credit Union Ltd
31 – 37 Independence Street
P O Box 175
Roseau, Comm. of Dominica
DEADLINE FOR RECEIPT OF APPLICATIONS IS FRIDAY,27TH JUNE, 2025 AT 4:00PM.
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It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy.
The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making
The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy.
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