Cabinet Secretary, Steve Ferrol is of the view that a cell phone policy will enhance customer service within the public sector.
Ferrol said, “We have for the past couple months been discussing a cell phone policy that we hope to bring forward but we do take the point that cell phones are a distraction and we should do everything in our power to get them out of the workplace”.
Ferrol said further, “One of the issues that we have with stopping cellphones in the workplace is that in the absence of a proper data management system we rely on cellphones ourselves”.
Ferrol is of the view that the proposed ICT upgrades will help in monitoring information flow.
Moreover, Careen Prevost, Chief Personnel Officer said that there are measures in place to enhance customer experience while conducting business at Government offices.
Some of these measures include an information/ customer service desk on the ground floor at Government headquarters and a television screen for viewing digital information.
